27.20
3 - 5 Werkdagen
This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.
- : Jan van Bon, A. de Jong
- : Van Haren Publishing
- : 9789077212912
- : Nederlands
- : Paperback
- : 90
- : oktober 2006
- : 182
- : 209 x 148 x 8 mm.
- : ITSM Library